5/11/2023 0 Comments Student assistant plus![]() Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.ġ complaints closed in last 3 years. CRI is just a subset of the overall rating for the company. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.Ī variety of factors are considered when calculating CRI. ![]() If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Nipissing University is an inclusive employer and will provide accommodation in accordance with the Ontario Human Rights Code.Complaint Resolution Index (CRI) Explained To apply for this position please submit a resume and cover letter referencing the job title and three (3) references to thank all applicants however, only those to be considered for an interview will be contacted. We encourage these candidates to apply for other employment opportunities with Nipissing University. * Due to the Ontario College of Social Workers and Social Service Workers Professional Practice Standards requiring professional and appropriate boundaries (OCSWSSW Principle 2.2.1) students who are currently receiving services from our program are not eligible for this position.
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